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Privacy Policy


Effective Date: Monday, August 27, 2025

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1. Introduction:

Coghlan Boutique Hotel ["we," "our," or "us"] is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, make a booking, or use any of our services either online or in-person. By using our services, you agree to the practices described in this policy.

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2. Information We Collect:

We may collect and process the following categories of personal information:

a. Personal Identification Information

  • Full Name

  • National ID or Passport Number

  • Date of Birth

  • Gender

b. Contact Information

  • Phone Number

  • Email Address

  • Postal & Physical Address

c. Booking & Accommodation Information

  • Check-In & Check-Out Dates

  • Room & Service Preferences

  • Special Requests or Needs [e.g., dietary, disability accommodations]

d. Payment & Billing Information

  • Credit/Debit Card Details [processed securely through third-party gateways]

  • Transaction History

e. Device and Technical Data

  • IP Address

  • Browser Type & Version

  • Time Zone Setting

  • Operating System & Platform

  • Website Usage Information [cookies and analytics]

f. CCTV and On-Site Security Monitoring*

  • Footage from cameras in public areas for safety and security [not yet in effect]

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3. How We Use Your Information:

We collect and use your personal information for the following purposes:

  • To process bookings and manage your reservation

  • To personalize your experience with our services

  • To communicate with you regarding your stay or inquiry

  • To send you booking confirmations, reminders, and feedback requests

  • To process secure payments and issue invoices

  • To comply with legal obligations, such as police and immigration requirements

  • To improve our services, website, and customer experience

  • For marketing and promotional purposes [with your explicit consent]

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4. Legal Basis for Processing:

We process your data based on:

  • Your consent [e.g., for email marketing]

  • Contractual necessity [e.g., to provide your booked services]

  • Legal obligation [e.g., record-keeping or security monitoring]

  • Our legitimate interests [e.g., improving customer service]

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5. Data Sharing and Disclosure:

We do not sell your personal data. However, we may share your information with:

  • Third-party service providers [e.g., booking platforms, payment processors]

  • Government authorities [e.g., for tax, security, or immigration purposes]

  • IT and website hosting providers

  • Legal advisers, if required in the course of a legal dispute

Each third party is required to maintain the confidentiality and security of your data.

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6. Data Retention:

We retain your personal data for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations [e.g., accounting or regulatory requirements]

  • Handle disputes or enforce contracts

Once data is no longer needed, it is securely deleted or anonymized.

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7. Data Security:

We use appropriate technical and organizational measures to secure your personal data, including:

  • SSL encryption for online transactions

  • Secure password-protected databases

  • Physical access controls at our premises

  • Staff training on data protection and confidentiality

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8. Your Data Protection Rights:

You have the right to:

  • Access your personal data

  • Request correction of incorrect or outdated data

  • Request deletion [subject to legal exceptions]

  • Object to processing based on legitimate interest or direct marketing

  • Withdraw consent at any time [where applicable]

  • Lodge a complaint with the Zimbabwe Information & Communication Technologies Authority [ZICTA] or your local regulator

To exercise these rights, please contact us via the details in the Footer.

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9. Cookies & Tracking Technologies:

We use cookies and similar technologies to:

  • Analyze site traffic and performance

  • Understand user behavior

  • Enhance your browsing experience

You can manage your cookie preferences through your browser settings.

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10. Marketing Communications:

We may send you marketing updates if you’ve consented to receive them. You can opt-out at any time by:

  • Clicking “unsubscribe” on any of our emails

  • Contacting us directly using the information in the Footer​

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11. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new “Effective Date” at the top. You are advised to review this page periodically for any changes.

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